Mark’s understanding of volume retailing is outstanding. He has increased our sales per square foot by more than 10%.
As a retail mentor he reviews our business monthly focussing specifically on driving sales through shop floor layout and stock management control. He is also supporting me in the roll-out of our new shop format. His honest and to the point style is refreshing and motivating.
Greg Dockery (Director)
Mark has been brilliant, not just for me but for the whole town.
I want the town to be filled with great retailers. The more great stores there are, the more people will visit and that benefits us all, and Mark is really helping to make that happen.
Test Valley Borough Council
Test Valley Borough Council has been very pleased to work with Mark, to undertake detailed SWOT health checks for 20 independent retailers in Andover and Romsey as part of a wider programme of business support in our town centres.
The feedback has proved very useful both for the businesses themselves to improve their profitability and the council in developing its support. Mark’s ongoing relationships with these small businesses is especially invaluable.
David Gleave (Economic Development Officer)
Sew and Sews Attic
My business was only 18 months old and as a former teacher I was struggling to survive but with the support of the High Street Mentor my business has renewed focus and vision resulting in sales already doubling versus the same time last year.
Mark had already begun supporting other retailers in the town and as a member of the towns retail forum I looked for Marks help and he came to see me we were in Sale and it was amazing how much insight he was able to provide in that very first visit.
Mark asked me lots of questions about both the business but also about myself and my skills and experience. Mark wasn’t in any way critical, in fact he helped me realise that I had a unique skills set and this gave me a potential competitive advantage over other similar businesses. I just needed to make that clearer to customers.
We were very happy with Mark’s work in supporting the independent businesses within the Town Centre Partnership. As well as formal business skills training, Mark’s strengths as a business mentor have also been employed and we have received rave reviews from our businesses regarding not only his approach, but also the positive changes he has brought about for them.
Chris Gregory (Founder and Director)
BBP Ltd Management Consultants
Mark is a first class commercial retailer with strong people development skills.
Duncan Sutherland (CEO)
Grey 4 Gold Ltd
Mark has mentored over 100 independents retailers for my organisation and the feedback from retailers reporting increases in profits has been outstanding.
Rowland Gee (CEO)
Lulus (Ladies Fashion)
Mark is an ongoing support to my fashion shop . Through his SWOT analysis I was able to understand the areas of opportunity within my business and quite frankly the areas that were losing me money.
The key focus identified for me is stock management which was ultimately causing me financial difficulties. Mark is helping me introduce a weekly review processes and I am turning my stock over quicker freeing up cash to invest in new ranges.
Louise Ellison (Owner)
Travelling Cupcake (Coffee Shop)
The group training sessions were enlightening and motivating. I have learnt so much about the importance of standing back and reviewing the performance of my business on a weekly basis. I have learnt to identify the Key Performance Indicators and use them to help make good sound commercial decisions.
Bev Botha (Owner)
Tip Top Balloons (Thornton’s Retailer and Balloons)
I have been in business for 15 years and my ideas were getting stale and I also needed to increase profitability. Using his strong retail background Mark has given me an honest outside view of my business offering expert guidance. He has helped and motivated me to find new income streams.
I would highly recommend the High Street Mentor to all retailers both large and small.