Retail guru Mary Portas continues her mission to improve customer service on the high street, this time working with a failing hair salon in Kent.
The staff are at war with the owners and bad language on the shop floor is driving customers away, so Mary takes on the challenge of uniting the employees and saving the struggling business.
Can she do it? Tune in tonight!
Mary Portas Secret Shopper: Channel 4, 8:00pm – 9:00pm